Refunds & Returns Policy
At Ohw Studios, we are committed to providing our customers with high-quality products and services. If for any reason you are not satisfied with your purchase, we offer a 15-day refund and return policy. This policy applies to all 3D Models Tracks, 3D Models Cars, Software Development products.
Refunds To request a refund, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. within 15 days of the purchase date. We will require the order number, date of purchase, and reason for the refund request. Upon receipt of this information, we will review the request and determine if it is eligible for a refund. If approved, the refund will be processed within 7-10 business days and credited back to the original payment method.
Returns If you received a defective product or an item that is significantly different from its description on our website, we will be happy to replace it for you. Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. within 15 days of the purchase date, providing the order number, date of purchase, and a detailed description of the issue. Once we receive and review this information, we will provide you with instructions on how to return the item. Returned items must be in their original packaging and in the same condition as when they were received.
Please note that we do not offer exchanges for items that are not defective or significantly different from their description. If you would like to exchange an item for a different product, please return the original item for a refund and place a new order for the replacement product.
Non-refundable Items The following items are not eligible for a refund:
- Custom-made or personalized products
- Downloadable software products once they have been downloaded or accessed
- Products that have been used or damaged by the customer
If you have any questions or concerns about our refund and return policy, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
